Salon terms

These terms are between Henva (“Henva”, “we”) and the salon that uses Henva (“the salon”, “you”). The salon's owner accepts them for the salon when they first sign in. The data processing agreement is part of these terms.

1. The service

Henva gives the salon an online booking page, a salon admin with a till (POS), a check-in tablet screen, a staff area for technicians' phones, and the emails and messages that go with them. We keep improving it, so screens and features change; we won't take away something the salon relies on without telling the owner first.

2. Fees

The fees, if any, are the ones agreed with the salon in writing. Until a fee is agreed, Henva is free to use. Costs from other companies that the salon chooses to use (card payments with Square, text message credits) are paid by the salon to those companies or as agreed.

3. What the salon does

• Keeps its logins, two-step login, owner code and devices safe, and removes people and devices that shouldn't have access any more.
• Gives correct salon details, prices and opening hours, and checks its bookings, sales and reports.
• Uses Henva lawfully: only sends offers to clients who said yes, gives clients its privacy notice (Henva provides one on the booking page), and answers clients' requests about their data.
• Keeps its own records the law asks for. Henva's reports and exports help, but the salon (and its accountant) is responsible for its VAT returns and accounts.
• Doesn't try to break, overload or copy the service, or reach other salons' data.

4. The salon's data

The salon owns its data: its clients, bookings, sales, team and menu. Henva only uses it to provide the service, as the data processing agreement sets out. The salon can export its clients, reports and sales at any time. If the salon leaves, Henva gives the owner a final export on request and deletes the salon's data within 90 days, except what the law makes us keep.

5. Availability

We aim to keep Henva running all the time and to fix problems quickly, but we can't promise it will never be down. The till keeps taking payments when the salon's internet drops and catches up afterwards. Henva relies on other companies (listed in the data processing agreement) and isn't responsible for their outages. We'll tell the owner about planned work that interrupts the service.

6. Support

Email hello@henva.co.uk. To help, Henva's support team can open the salon's admin read only; every visit is logged and the owner can see it.

7. Responsibility

Henva is responsible for providing the service with reasonable care and skill. We aren't responsible for lost profits, lost bookings or indirect losses, or for losses caused by the salon's own mistakes, its devices or internet, or other companies' services. Our total responsibility in any 12 months is limited to the fees the salon paid Henva in those 12 months, or £100 if that's more. Nothing in these terms limits responsibility that the law doesn't allow to be limited, such as for fraud, death or personal injury caused by negligence.

8. Ending

The salon can stop using Henva at any time by telling us. Henva can end the service with 30 days' notice, or straight away if the salon seriously breaks these terms or uses Henva unlawfully. Section 4 (the salon's data) carries on until the data is deleted.

9. Changes to these terms

If we change these terms, the owner is shown the new version and asked to accept it at their next sign-in. The date at the top says which version this is.

10. Law

These terms are governed by the law of England and Wales, and its courts deal with any dispute.